Support

24/7 Self Support

24/7 Self Support

Click the button below to access our comprehensive Knowledge Base!

Knowledge Base
Warranty Information

Warranty Information

If you run into an issue with a product, we want the chance to make it right! You can find more information on our Warranty policy below.

Warranty Info
Call or Text Customer Support

Call or Text Customer Support

Call or text our Colorado-based Support team at 720-420-1731. We're available from Monday-Friday 9am-5pm MST and Saturdays from 9am-3pm MST. Find return information below.

Return Info

Virtual Showroom Appointment

Build Your Dream Gym — From Anywhere in the Country.

REP was built to challenge the traditional gym equipment store model. That means giving every customer — whether you're down the street or across the country — access to the same level of expert help.

Our virtual showroom is the best place to buy gym equipment with confidence. Our specialists walk you through every option live on camera, help you plan your space, and make sure you're getting exactly the right gear for how you actually train. No guessing. No regret purchases.

From your first power rack to a fully loaded home gym build — we're with you every step of the way.

General FAQ

  • You can reach us via phone Monday through Friday, from 9am-5pm MST, or Saturday from 9am-3pm MST. You can also reach us via email or the “Contact Us” form and our team will respond within 24 business hours.


    Phone: 720-420-1731
    Email: info@repfitness.com

  • We are happy to offer a few different discounts for our customers. At this time we offer:

    - Free Shipping for U.S. customers. Duties and tariffs covered for Canadian customers.

    - Local Pick-up Discount in California and Pennsylvania- applied at checkout when selecting Local Pick-up.

    - 10% on purchases up to $2,500

    - 12.5% on purchases between $2,500 and $7,500

    - 15% on purchases above $7,500

  • We cannot combine orders after an order has been placed. If you need to make any changes, please reach out right away. We will do our best to edit orders, however, once the order has started going through the shipping process, we are unable to make and changes/edits.

  • We try to get orders out as fast as possible. If you need to cancel, please either fill out the form below, or email us at info@repfitness.com immediately with CANCEL in the subject line to see if we are able to accommodate.

    Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
    Please reference our Returns and Cancellation policy.

  • We are currently unable to hold orders. All orders will be shipped within the time frame listed in your order confirmation email.

  • If you would like to make a return, please fill out the form below or reach out to our Customer Support team at info@repfitness.com. Please note, returns must be initiated within 30 days of item delivery/ pick up.
    Please reference our Returns and Cancellation policy.

  • It will take 5-7 business days to process return. Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours have lapsed and you do not see your funds, please reach out to your bank. If you did not receive an email confirmation from us for your refund, please reach out to our team so we can look into this.

Shipping FAQ

  • In-stock items usually ship within 48 hours (excluding weekends), at which time you'll receive an email with tracking information. If your order has multiple items, there will be multiple tracking numbers that could be delivered at different times.

    If you purchased a backordered item, you will receive an additional tracking email once your backorder date approaches. Please note these ship dates are estimates, and are subject to change.

    In most cases, we are unable to update or cancel orders once they have been placed. We will do our best to facilitate such requests. Please email info@repfitness.com for further assistance. 

  • Visit the order confirmation page by clicking the link in your order confirmation email.

  • If your order shipped via FedEx, it may have shipped in multiple packages, but you would have only received 1 master tracking number. If you plug your tracking number into the FedEx website, it will show 1 of X pieces on the top of the page. If you click that option, you can see all the other packages in that shipment.

  • Once you place your order and have received your order confirmation email, you can then schedule an appointment online. You will need to do this within 30 days of placing your order.
    You can schedule that appointment here: Local Pickup Appointment Scheduler

    Local Pick-Up Hours:
    California: Mon-Fri 9am-4pm PST
    Pennsylvania: Mon-Fri 10am-3pm EST

    Store Hours:
    Tuesday – Saturday: 9am-5pm local time

    *Please note that the inventory available through the showroom is identical to the inventory available through our website. If your cart does not show Local Pickup as a shipping method option, that means some of your items are not available in a single location. Feel free to email Customer Support at info@repfitness.com if that is the case so we can assist you!