We are happy to offer a few different discounts for our customers. At this time we offer:
Since our founding in 2012, REP has offered a 5% discount to first responders, active military, and veterans. Our respect for those who provide our freedom and security is what drove our desire to give back. We still hold that same respect today, but in 2023 we have chosen a more targeted approach to giving back. Rather than a discount to everyone regardless of need, we have chosen to pledge $100,000 to three great charities that help military and first responder's families. In this way we can ensure the money we give goes to those with the greatest need and continue our tradition of honoring those who serve our nation and our community.
We cannot combine orders after an order has been placed. If you need to make any changes, please reach out right away. We will do our best to edit orders, however, once the order has started going through the shipping process, we are unable to make and changes/edits.
Please make sure you are logged into your account. Make sure you are not utilizing the Express Checkout feature, which would not allow you to add these points to your order. You will need to be on the REP checkout page first to apply the discount via a dropdown function and then you can proceed to payment. If you are still having issues, feel free to reach out to our team.
We try to get orders out as fast as possible. If you need to cancel, please either fill out the form below, or email us at firstname.lastname@example.org immediately with CANCEL in the subject line to see if we are able to accommodate.
Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
Please reference our Returns and Cancellation policy.
We are currently unable to hold orders. All orders will be shipped within the time frame listed in your order confirmation email.
It will take 5-7 business days to process return. Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours have lapsed and you do not see your funds, please reach out to your bank. If you did not receive an email confirmation from us for your refund, please reach out to our team so we can look into this.
Visit the order confirmation page by clicking the link in your order confirmation email.
If your order shipped via FedEx, it may have shipped in multiple packages, but you would have only received 1 master tracking number. If you plug your tracking number into the FedEx website, it will show 1 of X pieces on the top of the page. If you click that option, you can see all the other packages in that shipment.
If you are still having issues or are missing items, please email us at email@example.com.
Once you place your order and have received your order confirmation email, you can then schedule an appointment online. You will need to do this within 30 days of placing your order.
You can schedule that appointment here: Local Pickup Appointment Scheduler
Local Pick-Up Hours:
- California: Mon-Fri 9am-4pm PST
- Pennsylvania: Mon-Fri 10am-3pm EST
- Tuesday – Saturday: 9am-5pm local time
*Please note that the inventory available through the showroom is identical to the inventory available through our website. If your cart does not show Local Pickup as a shipping method option, that means some of your items are not available in a single location. Feel free to email Customer Support at firstname.lastname@example.org if that is the case so we can assist you!