Canada Returns and Cancellations

Returns:

If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for a refund. All returns require you to first contact us at info@repfitness.com with your order number and reason for return in order to get a Return Shipping Label (if you are not planning to use your own), and a Return Authorization document. Please print out your Return Authorization document, and attach it to one of the packages being used for your return, along with your return label. If your return requires a refund, please note that you have 30 days from receipt of these documents to use your shipping label. If the item(s) have not been shipped within 30 days, the shipping label will be voided, the return will be closed, and no refund provided.

To be eligible for a refund, items must be returned in their original packaging and in resalable condition. Many of our products can be disassembled and repacked in their original packaging after assembly. An item must be returned this way to qualify for a return. Items that cannot be returned in their original packaging are not eligible for a standard return. If you are unsure whether an item can be returned once opened, please contact us at info@repfitness.com before opening or assembling it, and we'll be glad to help.

All returns will incur a Return Shipping Fee, which will be deducted from your final refund amount. Where a return is accepted for an item that is not in its original packaging, or that is returned incomplete, a 15% restocking fee may apply (an example of an "incomplete" return is an item returned without the hardware with which it came). Any restocking or nonrefundable shipping fees that are to be deducted from your final refund will be discussed with you prior to us authorizing the return.

Items that are used or damaged may be denied a refund.

All clearance items are final sale "as-is". These items will not be eligible for a refund, and are not covered under warranty.

Refunds:

 

Once delivered to our warehouse, please allow 3-5 business days for your return and refund to be processed. Once processed, we will initiate a refund to the form of payment used on the original order, which may take 24-48 hours to appear on your end.

Original shipping charges are not refundable as a part of your refund.

Cancellations:

We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.

Please note that the entire order must be canceled. We cannot cancel specific items. If you want to keep specific items, they would need to be purchased in a new order.

If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line, or contact us here: Contact Us

We will do our best to accommodate your request.

 

Shipping:

With the exception of shipping errors, damages, and/or defective products, all shipping costs are the responsibility of the customer. Any shipping charges (to AND from) that were incurred on the order are non-refundable and will be deducted from your total refund.