FREQUENTLY ASKED QUESTIONS

Unfortunately, if an order is placed on the website and you are not logged in, we are unable to add that purchase to your online account. This is a limitation with our system that we are aware of and hope to have a solution in the near future.

United States

We cannot combine orders after an order has been placed.

Canada

We cannot edit or combine orders after an order has been placed due to everchanging currency exchange variances.

If you want to edit an order, the original order would have to be canceled and a new order placed.

United States

We try to get orders out as fast as possible. If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line and we will do our best to accommodate your request. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process.

Canada

We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.

Please note that the entire order must be canceled. We cannot cancel specific items. If you want to keep specific itmes, they would need to be purchased in a new order.

If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line, or contact us here: https://ca.repfitness.com/pages/contact-bw

We will do our best to accomodate your request.

If you placed an order and forgot to apply your discount code, please take the following steps:

1. Email info@repfitness.com

2. Send us your order number and the discount code you were provided.

3. Please allow for 2-3 business days for a reply.

If you haven't received a shipping notification from us, please email info@repfitness.com.

Visit the order confirmation page by clicking the link in your order confirmation email.

• The Freight carrier does have the option to deliver your shipment without you being present.

- It is not required for you to be present at the time of delivery, but we strongly encourage keeping an eye on your tracking information to ensure you are able to be there to sign for the delivery.

- If you are not available to be at the delivery address at the time of delivery, you are welcome to appoint someone to be there for you.

• This delivery can only be made CURBSIDE.

- The Freight delivery driver can take the pallet(s) up your driveway, if requested, at the driver’s sole discretion. If you have a longer driveway, the shipment will be set at the
entrance to the driveway. We ask you to please plan for this prior to delivery.

- The driver can navigate the shipment into your garage, but due to liability reasons, please ensure there are no obstructions that would prevent them from comfortably maneuvering a pallet jack around your garage. This accommodation is also at the discretion of the driver. We would not want them to damage your property!

- The driver cannot take the pallet into your home, nor to another part of your property, and is not authorized, nor required, to assist with removing
product from pallets/crates, or product assembly.

• The delivery will be made on a 60ft truck.

- If you feel as though your neighborhood will not be able to accommodate a 60ft truck, please reach out to us ASAP to update your delivery address.

- You may reach out to the freight carrier to see if they can deliver on a smaller truck, or box truck, but it is not guaranteed that they will be able to.

• If changes to your delivery need to be made, please reach out to us ASAP, prior to the shipment leaving our warehouses.

- We will always do our best to accommodate our REP customers. However, if a shipment has already left our warehouse, and a change to the delivery is requested, fees
will apply. The fees will need to be collected from you prior to delivery.

- If the shipment is already en route, the below scenarios will result in carrier fees. We will discuss the fees with you prior to collection.

Delivery Address Change/Shipment Re-Route

Shipment Re-Delivery

Extended Storage at Carrier Distribution Center for Later Delivery

If your order shipped via UPS, it may have shipped in multiple packages, but you would have only received 1 tracking number. If you plug your tracking number into the UPS website, scroll towards the bottom of the screen and you will see a drop down section titled "Other Packages in this Shipment". Click on that and you'll be able to see the other package tracking numbers and where they are in transit. 

If you are still have issues or are missing items, please email us at info@repfitness.com 

Currently, our shipping is limited to the continental United States and Canada. We plan to expand more in the future and hope that we can make you a REP customer at that time. 

United States

Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware, however, that we can only accept returns or warranty requests for items in our shipping area. 

We offer discounts for all local pick-up and showroom purchases. The discounts fall into the following tiers.

10% off purchases up to $2,500
12.5% off purchases between $2,500 and $7,500
15% off purchases $7,500 and higher

*Discount applies to REP branded products only and does not stack with online discount codes.

Learn more about our showrooms:

California Showroom

Pennsylvania Showroom

You can also place your order online and select Local Pickup as the shipping method for the location. Once the order is placed, you can then schedule an appointment to pickup by visiting our LPU page.

The carriers we partner with are unable to deliver to PO/APO boxes. If you do not have any alternate address to ship to, we would recommend setting up a delivery to hold at the closest FedEx. Feel free to reach out to our Customer Support team at info@repfitness.com if you need assistance with this!

We are working hard to increase inventory availability to meet current demand.

You can sign up for back in stock notifications on individual product pages.

Also, feel free to email in to info@repfitness.com for more information.

There are a couple things to note about the packages we offer on the site:

-The first thing to know is that if one item in a package is out of stock, then the entire package will show as out of stock.

-The second item to note is that there are not cost savings with packages - they are just set up for convenience. With this in mind, if you are seeing the package you're interested in listed as "Out of Stock" then it would be best to check the individual product pages to build our your own package because other colors/sizes could be available on those pages.

You can sign up for back in stock notifications on individual product pages.

Also, feel free to email in to info@repfitness.com for more information.

At this time, we are not accepting pre-orders. If you would like to get a quote for an order, please email info@repfitness.com.

Keep up with our newsletter and social media for any exceptions that we may have on particular products.