GET ANSWERS TO YOUR

FREQUENTLY ASKED QUESTIONS!

SHIPPING FAQs

WHEN WILL MY ORDER SHIP?

Your confirmation email will provide a range of days in which your order is expected to ship, if that range has passed and you haven't received a shipping notification from us, please email orders@repfitness.com.

HOW DO I CHECK MY ORDER STATUS / TRACKING INFORMATION?

Visit the order confirmation page by clicking the link in your order confirmation email.

IS THE RETAIL STORE OPEN, AND CAN I PICKUP AN ORDER?

The showroom is currently closed. Our reopening date is TBD dependent upon our ability to maintain inventory as well as manage our environment safely around COVID-19. Please note that the inventory available through the showroom is identical to the inventory available through our website.

To stay in the know with Showroom update, please check our Local Pick-up Page.

WHAT CAN I EXPECT WITH FREIGHT SHIPPING?

• Once this order makes it to a nearby distribution terminal, the Freight company will call you to set up a delivery appointment.

- Please let us know ASAP if there is another phone number they can use to better contact you, if the one you place on file is not best.

• Someone will need to be at the delivery address to accept and sign for the shipment.

- They will be unable to deliver this shipment if no one is home, so keep that in mind when setting up the appointment
time/date.

- It doesn't have to be you that's there--it can be a neighbor/friend/family member if you are not available--as long as
someone is at the delivery address at the time of delivery.


• This delivery can only be made Curbside.

- They can take the pallet/s up your driveway, if requested (at the discretion of the driver), but due to liability reasons,
they cannot take the pallet into your garage/home, or to another part of your property, and are not required to assist with assembly.



• The delivery will be made on a 60ft truck.

- If you feel as though your neighborhood will not be able to accommodate a 60ft truck, you can let them know this when they call, and they can make the delivery on a smaller truck, at no extra cost to you.

- If you need to change the delivery address, because the address on file will not accommodate a Freight truck, please let us know ASAP, as the Freight companies will charge an Address Change fee if the shipment is already en route.

GENERAL FAQs

HOW DO I GET MY PFM DISCOUNT?

If you are active police, military or first responder, as well as active or retired military, check out our Discount Page for more info!

CAN I COMBINE ORDERS OR ADD AN ITEM TO MY ORDER?

We cannot combine orders after an order has been placed.

I FORGOT TO USE MY DISCOUNT CODE. CAN THAT BE APPLIED TO MY ORDER?

If you placed an order and forgot to apply your discount code, please take the following steps:

1. Email orders@repfitness.com

2. Send us your order number and the discount code you were provided.

3. Please allow for 2-3 business days for a reply.

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